Rental Qualifications & Requirements

Last update - Feb 15th 2013

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I. PICK UP

Additional Drivers

You can add additional drivers when you pick up the car.
As with your own car, it costs more to provide insurance for additional drivers. We pass on the additional cost through an Additional Drivers Fee, as follows:

PER DRIVER PER DAY MAXIMUM PER DRIVER PER RENTAL
FRANCE EUR 5 -
ITALY EUR 9.50 EUR 133
SPAIN EUR 4.96(MIN €24.81) EUR 59.53
SWITZERLAND CHF 10 CHF 48
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Car Type

Although we have many cars in our fleet we are unable to guarantee a particular make, model or fuel type. The car presented on our website and on your voucher is displayed for guidance purposes only and may be substituted for an alternative, similar car in the car group you booked.

Following a breakdown or accident, we will provide you with a similar car to the one you booked or upgrade you if we don’t have one available (unless the breakdown or accident is caused by your use of the car in breach of the Rental Agreement).
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Child Seats


You are required by law to use safety seats, as follows;

  • France: children up to 10 years
  • Italy: children up to 12 years (or 1.50 metres)
  • Spain: children up to 3 years
  • Switzerland: children up to 12 years

    Please request the car seats you need when you book your car. We will ask you to fit the seat yourself, although instructions will be provided. You can select between Baby Seats (for children from 9 months to 6 years) or Booster Seats(for children from 6 to 11 years) as follows:

    PER DAY PER RENTAL
    FRANCE - EUR 25
    ITALY EUR 8.50 (Booster)
    EUR 7 (Baby Seat)
    EUR 85 (Booster)
    -
    SPAIN EUR 5.45 (MIN €21.78) EUR 65.34
    SWITZERLAND CHF 12 (Booster)
    CHF 60 (Baby Seat / Child Seat)
    CHF 12 (Booster)
    CHF 60 (Baby Seat / Child Seat)

    In all countries a replacement charge of EUR 75/GBP 75/ CHF 100 applies for broken child seats (in addition to the rental charge for the seat).
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  • Document Requirements

    You will need to present a national identity card or passport (in Roman script) at the rental counter as proof of identity.
    In addition, all drivers must provide a current and full national driving licence held for at least 1 year.
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    Out of Hours Information

    If your flight is delayed and you arrive up to 90 minutes after our closing time, we will wait for you provided you gave us your flight details. An additional charge may apply for this service, as follows:

    OUT OF HOURS CHARGE
    FRANCE -
    ITALY EUR 50
    SPAIN EUR 38.12
    SWITZERLAND CHF 38

    If you arrive more than 90 minutes after our closing time or do not give us your flight details, your car will be ready for you when we open the next day.
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    Young Driver Charge

    We welcome young drivers, although you need to meet our minimum age to drive our cars. In some countries a Young Driver Charge may apply to recover the greater cost to us of insuring younger drivers.

    MINIMUM AGE YOUNG DRIVER CHARGE APPLICABLE? YDC PER DAY MAXIMUM YDC PER RENTAL
    FRANCE 19 19-25 EUR 25 EUR 250
    ITALY 21 21-22 EUR 14 EUR 196
    SPAIN 21 21-25 EUR 4.84 EUR 58.08
    SWITZERLAND 19 19-25 CHF 10 CHF 48
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    II. FUEL

    Please refer to Fuel Policy link next to each rental price

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    III. INSURANCE & WAIVERS

    Introduction

    Your rental rate automatically includes:
    - Third Party Liability Insurance: covering bodily injury to third parties and damage to third party property;
    - Collision Damage Waiver (CDW): covering loss of or damage to the car other than caused by theft, attempted theft or vandalism up to the amount of the excess stated on your Rental Record; and
    - Theft Protection (TP): covering loss of or damage to the car caused by theft, attempted theft or vandalism, up to the amount of the excess stated on your Rental Record.

    You can supplement this coverage by taking:
    - Personal insurance : which covers you and your passengers for injury incurred when using the rental car as well as damage to personal possessions; and
    - Super Cover which waives the excess otherwise applicable under CDW and TP.
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    Third Party Liability Insurance

    Your rental rate automatically includes third party liability insurance. This covers the driver of the rental car against:
    - unlimited coverage on bodily injury to persons other than the driver; and
    - on property damage other than to the rental car;
    provided the vehicle is used in accordance with the terms and conditions of the rental agreement.
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    Collision Damage Waiver (CDW)

    Collision Damage Waiver is included in your rental rate (Unless booking source US destinations in Europe, in which case it is optional, except destination Italy where it is mandatory*) and reduces your financial liability for damage to the rental car, its parts and accessories, except for theft, attempted theft or vandalism provided the car is used in accordance with the terms and conditions of the Rental Agreement to the amount of a Non Waivable Excess, as follows:

    *If CDW is declined, you will be responsible for the amount of the deductible – see table below.

    When renting in France:
    Vehicle group CDW - Non Waivable Excess Deductible
    (MBMR) Chevrolet Matiz or similar EUR 800 EUR 13000
    (ECMR) Chevrolet Aveo or similar EUR 800 EUR 14000
    (CDMR) Opel Astra or similar EUR 1300 EUR 19000
    (IVMR) Opel Zafira or similar EUR 1300 EUR 25000
    (IDMR) Ford Focus Station Wagon or similar EUR 1300 EUR 24000


    When renting in Italy:
    Vehicle group CDW - Non Waivable Excess Deductible
    (MBMR) Ford Ka or similar EUR 1510 EUR 7746
    (EDMR) Ford Fiesta or similar EUR 1510 EUR 8263
    (IWMR) Ford Mondeo or similar EUR 1940 EUR 15493
    (CXMR/CDMD) Ford Fusion or similar EUR 1510 EUR 9296
    (IDMR) Ford C-Max or similar EUR 1940 EUR 10329


    When renting in Spain:
    Vehicle group CDW - Non Waivable Excess Deductible
    (MBAR) Mercedes Smart For Two or similar EUR 500 EUR 12000
    (MBMR) Ford Ka or similar EUR 500 EUR 8130
    (ECMR) Opel Corsa or similar EUR 500 EUR 9677
    (CDMR) Opel Astra or similar EUR 600 EUR 12198
    (IMMR) Opel Zafira or similar EUR 700 EUR 15231
    (CWMR) Ford Focus Station Wagon or similar EUR 700 EUR 11849


    When renting in Switzerland:
    Vehicle group CDW - Non Waivable Excess Deductible
    (MBMR) Opel Corsa, Fiat Panda or similar CHF 1500 CHF 15000
    (CDMR) Ford Focus or similar CHF 1500 CHF 19000
    (IWMR) Ford Mondeo Station Wagon or similar CHF 1500 CHF 25000
    (IDAR) Toyota Avensis or similar CHF 1500 CHF 25000


    You can eliminate your liability for the Non Waivable Excess applicable to CDW by taking Super Cover.

    If you choose to rely on your credit card provider for insurance coverage, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services.
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    Theft Protection (TP)

    Theft Protection is included in your rental rate (Unless booking source US destinations in Europe, in which case it is optional, except destination Italy where it is mandatory*) and reduces your financial liability for loss of or damage to the rental car, its parts or accessories due to theft, attempted theft or vandalism, provided the car is used in accordance with the terms and conditions of the Rental Agreement, to the amount of a Non Waivable Excess, as follows:

    *If TP is declined, you will be responsible for the deductible amount as per table below.

    When renting in France:
    Vehicle group CDW - Non Waivable Excess Deductible
    (MBMR) Chevrolet Matiz or similar EUR 800 EUR 13000
    (ECMR) Chevrolet Aveo or similar EUR 800 EUR 14000
    (CDMR) Opel Astra or similar EUR 1300 EUR 19000
    (IVMR) Opel Zafira or similar EUR 1300 EUR 25000
    (IDMR) Ford Focus Station Wagon or similar EUR 1300 EUR 24000


    When renting in Italy:
    Vehicle group CDW - Non Waivable Excess Deductible
    (MBMR) Ford Ka or similar EUR 1510 EUR 7746
    (EDMR) Ford Fiesta or similar EUR 1510 EUR 8263
    (IWMR) Ford Mondeo or similar EUR 2160 EUR 15493
    (CXMR/CDMD) Ford Fusion or similar EUR 1510 EUR 9296
    (IDMR) Ford C-Max or similar EUR 2160 EUR 10329


    When renting in Spain:
    Vehicle group CDW - Non Waivable Excess Deductible
    (MBAR) Mercedes Smart For Two or similar EUR 500 EUR 12000
    (MBMR) Ford Ka or similar EUR 500 EUR 8130
    (ECMR) Opel Corsa or similar EUR 500 EUR 9677
    (CDMR) Opel Astra or similar EUR 600 EUR 12198
    (IMMR) Opel Zafira or similar EUR 700 EUR 15231
    (CWMR) Ford Focus Station Wagon or similar EUR 700 EUR 11849


    When renting in Switzerland:
    Vehicle group CDW - Non Waivable Excess Deductible
    (MBMR) Opel Corsa, Fiat Panda or similar CHF 1500 CHF 15000
    (CDMR) Ford Focus or similar CHF 1500 CHF 19000
    (IWMR) Ford Mondeo Station Wagon or similar CHF 1500 CHF 25000
    (IDAR) Toyota Avensis or similar CHF 1500 CHF 25000


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    Super Cover

    If you take Super Cover, the excess that would otherwise apply to Collision Damage Waiver (CDW) and Theft Protection (TP) will be eliminated.

    This means your liability to us for damage to or theft of the rental car will be waived, leaving you free to enjoy your driving without worrying about the cost of damage to the car.

    Super Cover is offered at most locations but can only be purchased at the time of pick-up. Please ask at the counter for availability.

    NB: As a general rule, any damage to the car is covered by Super Cover except when there is customer negligence. Examples of customer negligence are driving in unathorized roads or under the effects of alcohol or drugs, refuelling the vehicle with the wrong type of fuel, lost keys, traffic fines, loss or damage to vehicle accesorial equipments such as GPS, Baby seats, or any other element of the vehicle that can be detached from it.

    Super Cover:
    DAY WEEK MONTH PER RENTAL
    FRANCE A,B = €12
    C = €14
    D,H = €16
    A,B = €60
    C = €70
    D,H = €80
    - -
    ITALY
    (Excl. VAT)
    (MBMR, EDMR, CXMR) EUR 20
    (IWMR, IDMR) EUR 22
    (MBMR, EDMR, CXMR) EUR 18
    (IWMR, IDMR) EUR 20
    (MBMR, EDMR, CXMR) EUR 16
    (IWMR, IDMR) EUR 18
    SPAIN* N,A,B = €7.87
    C = €8.71
    H,D,C1 = €10.29
    N,A,B = €6.29
    C = €7.02
    H,D,C1 = €8.23
    N,A,B = €3.03
    C = €3.39
    H,D,C1 = €3.99
    N,A,B = MIN €47.19
    C = MIN €52.27
    H,D,C1 = MIN €62.32
    SWITZERLAND
    (Excl. VAT)
    (MBMR, CDMR) CHF 16.67
    (IWMR, IDAR) CHF 19.44
    CHF 116.69
    CHF 136.08
    CHF 166.70
    CHF 194.40
    -
    *note: higher rates apply in high season (11-20/4/14; 1/7-31/9/14; 20-31/12/14)
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    Personal Insurance

    Please note: this product has limited availibity depending on your pick up location. Please ask at the counter for more information.

    This option covers the authorised drivers, passengers and personal effects. Please see below for a brief summary of cover:

    Section A - Personal Accident:
    COVERAGE DRIVER PER PASSENGER
    Death EUR 80,000.00/GBP 60,000.00/CHF 130,000.00 EUR 40,000.00/GBP 30,000.00/CHF 65,000.00
    Permanent total disablement EUR 150,000.00/GBP 110,000.00/CHF 240,000.00 EUR 75,000.00/GBP 55,000.00/CHF 120,000.00
    Loss of sight of one or both eyes EUR 60,000.00/GBP 45,000.00/CHF 100,000.00 EUR 30,000.00/GBP 22,500.00/CHF 50,000.00
    Loss of one or more limbs EUR 60,000.00/GBP 45,000.00/CHF 100,000.00 EUR 30,000.00/GBP 22,500.00/CHF 50,000.00
    Please note that no excess applies to Section A.

    Section B - Medical and Emergency Expenses:
    COVERAGE LIMIT PER PERSON
    Ambulance Expenses EUR 250.00/GBP 180.00/CHF 400.00
    Medical Expenses EUR 3,000.00/GBP 2,200.00/CHF 5,000.00
    Please note that an excess of EUR 50.00/GBP 40.00/CHF 80.00 per insured person will apply for Medical Expenses.

    Section C - Additional Hospital Benefit:
    COVERAGE LIMIT PER PERSON
    EUR 50.00/GBP 40.00/CHF 80.00 for each full 24 hours that an insured person is an in-patient in a hospital. EUR 1,000.00/GBP 700.00/CHF 1,500.00
    Please note that no excess applies to Section C.

    Section D - Personal Effects:
    COVERAGE LIMIT PER RENTED VEHICLE
    Personal Effects Limit EUR 6,000.00/GBP 4,400.00/CHF 10,000.00
    Theft EUR 3,000.00/GBP 2,200.00/CHF 5,000.00
    Valuables EUR 6,000.00/GBP 4,400.00/CHF 10,000.00
    Single item, pair or set of equipment EUR 3,000.00/GBP 2,200.00/CHF 5,000.00
    Please note that an excess of EUR 75.00/GBP 55.00/CHF 120.00 per insured person will apply for every claim in respect of Section D.

    As with any insurance policy, there are exclusions which affect the cover provided.
    For full details, please ask our representative at the rental counter.
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    IV. DURING THE RENTAL

    Accidents

    If you have an accident when using your rental car you must complete an Accident Report Form and return it to us at the end of your rental.

    You must also notify local police and obtain a signed police report as well as full details of any third parties involved in the accident.

    NB: Your insurance and waiver cover may be invalidated if you do not comply with this procedure.
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    Cross border

    Driving from Spain into Portugal/Gibraltar is permitted with the purchase of additional cover. This cover costs €9.08/day (min charge €27.23 / max charge €99.83). Driving outside Spain in countries mentioned above without having purchased this additional cover results in breach of contract, and all coverages, including CDW & TP will be void. Driving outside Spain Mainland (Balearics, Canary Islands, Ceuta, Melilla) or any other country not mentioned above is strictly forbidden, and results in breach of contract. Customer will be liable for all expenses generated and all coverages (included those included in the pre-booked rate) will become void.

    All other cross border rentals are not permitted.
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    One-Way Rentals

    One way rentals are not available.
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    Road Assistance Service

    When you pick up your rental car you will be provided with a phone number to access our 24 hour Road Assistance Service, which covers the driver(s) for the rental period specified on the Rental Agreement.

    If you have problems with the car (e.g. mechanical failure, natural disaster, vandalism or theft*) you should contact us immediately on the number provided at pickup. We will assess the situation and, if necessary, send a technical engineer to repair the car on the spot or tow it to the nearest garage. If the vehicle can’t be repaired, we will provide a replacement car**.

    * If you are the victim of theft or vandalism, you must immediately declare it to the appropriate local authority (e.g. the police). A copy of this declaration must then be sent to us within 48 hours of the incident happening.

    ** In some cases you will be advised to continue your journey to the nearest Firefly or Hertz branch to get a replacement car at your own expense. We will reimburse this cost provided that the breakdown was not due to your/ the driver’s negligence.

    APPLICABLE ONLY IN FRANCE
    Our financial participation is limited to EUR 250 (including tax) for you and your passengers in case of breakdown and EUR 50 (including tax) in case of accident, theft or vandalism. This will enable you to go to an Firefly or Hertz branch to get a replacement vehicle, go home or head to a destination of your choice (unless a replacement vehicle is available within 50kms). In case of accidents (whether you were responsible or not), theft or vandalism, you should incur these expenses ion advance and we will reimburse them at the rental location on provision of a valid invoice.
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    V. RETURN

    Return Instructions

    You must return the rental car within the location’s normal opening hours.
    If you return the vehicle outside of these hours you must comply with our out of hours return instructions and will remain fully responsible for the car until the location re-opens for business. If you fail to comply with these instructions, you will remain responsible for the car until we are able to access it. In some countries a cleaning fee may be charged if the car is not returned clean.
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    Early return

    There will be no reimbursement for early returns.
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    Late Return Charge

    Our rental charges are calculated on the basis of 24 hour periods from the start of the rental.

    Firefly ES offers a 2 hour grace period to all its customers. In case the grace period is exceeded and the customer has not contacted us to ask for an extension of his previous booking, there is a charge of 38,12€ per day, on top of the applicable daily rate, to cover these unauthorized extra days.

    In other Firefly destinations, if you fail to return the car to the agreed return or collection point by the time stated on your Rental Agreement you will be charged an extra day’s rental at the relevant daily rate (including charges for any options taken) for every day or part of a day the car is overdue. This charge is subject to an additional time (or ‘grace period’) of 30 minutes.
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    VI. PAYMENTS

    Deposit

    When you pick up your rental car you will be asked to leave a deposit to cover the excesses applicable to Collision Damage Waiver (CDW) and Theft Protection (TP), and in some countries the amount to cover the full tank of fuel. This deposit will be taken from a valid credit card in the name of the principal driver.
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    Fines and Penalties

    You are responsible for the cost of any parking fines or other penalties incurred when the car is on rent to you. We will pass on the relevant charge to you plus any administrative expenses, as follows:
    - Damages Administration fee: EUR 60/GBP 50/CHF 55
    - Fine Administration fee: EUR 50/GBP 50/CHF 55
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    Methods of Payment

    ES/IT/FR/CH - You will need to produce the valid credit card that you used when you booked, which must be in your name. All major credit cards are accepted (e.g. VISA / MASTERCARD / AMEX). Firefly does not accept Cash under any circumstance as a valid method of payment.
    ES/FR/IT - If you use a valid credit card (*) a 3.30€ fee will apply to cover our costs for processing the payment with your credit card company.
    ES/FR/IT - : If you use a valid credit card (*) when you pick up your car, and a valid debit card (**) at car return, no credit card or debit card charges will apply.
    ES/FR - If you do not have a valid credit card (*) we accept debit cards (**) when you pick up your car, however given that we will not be able to reserve credit against potential damage to the vehicle or fuel missing at return we will need you to purchase Super Cover and Fuel at the start of the rental. We will refund unused fuel at the end of the rental unless we have agreed with you otherwise.
    (*) VISA, Mastercard and American Express cards are accepted
    (**) Electron cards or those which carry the words "Electronic use only" are not accepted.

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    Rate

    1. The basic rental rate is made for a minimum of one rental day (the 24 hour period starting from the time the rental begins) and includes a charge for:
    - Unlimited mileage
    - 24h Road Assistance
    - Third Party Liability Insurance
    - all local taxes and surcharges
    - Collision Damage Waiver (CDW)*
    - Theft Protection (TP)*
    (* unless booking in US, in which case it is optional, except destination Italy where it is mandatory)

    2. Additional charges may include:
    - Personal Insurance (this product has limited avalibility, please ask at the counter for more information)
    - fuel charges (see fuel)
    - Super Cover
    - Young Driver Charge
    - Child Seats or any other extras
    - loss of or damage to the vehicle
    - Late Return Charge ,
    - additional driver charge (see Additional Drivers),
    - extra cleaning charge
    - road tolls or fines or charges arising from traffic or parking offences during the rental (see Fines and Penalties)

    3. All charges are calculated in accordance with our current rates and subject to final calculation after the rental.

    4. Your rate will be non-prepaid.

    See Rate Type for further information.

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    Rate Type

    Prepaid
    If your reservation is pre-paid, you pre-pay the standard rental charges on line, including any extras you booked when making your online reservation. Other charges may arise for services you select at the counter or as a result of your use of the car during your rental (such as fuel charges or any liability to us for damage to the car or for road traffic charges etc). These will be paid for either before or after the rental, as appropriate.
    Please also read the prepaid rentals section in Amendments, Cancellations & No Shows.

    Non Prepaid
    If your reservation is not prepaid, you will pay your rental charges, including any extras booked online, at the rental location. Other charges may arise as a result of your use of the car during your rental (such as fuel charges or any liability to us for damage to the car or for road traffic charges etc). These will be paid for either before or after the rental, as appropriate.
    Please also read the non prepaid rentals section in Amendments, Cancellations & No Shows.
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    Taxes

    Local tax will be apply to your rental.
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    Vehicle Licensing Fee/Road Tax

    Vehicle Licensing Fee / Road Tax (VLF) is a mandatory charge that applies to all rentals. Not applicable in Spain
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    VII. AMENDMENTS, CANCELLATION & NO SHOWS

    CHANGES TO RESERVATIONS

    Changes Online
    You can amend your reservation online using the 'Modify/Cancel reservation' page. An administration fee of EUR 30 / GBP 30 / CHF 40 will apply.
    If you change your reservation*, the original booking will be cancelled and replaced with a new reservation based on availability and current prices at the date and time of the change.

    *This applies to changes made to:
    a. Lead customer name
    b. Pick up location
    c. Pick up date and time
    d. Drop off time and date
    e. Vehicle group

    If no cars are available for the location and date requested, please change the date or location for pick up and we will be happy to welcome you!

    Changes At Time Of Pick Up
    If at the time of vehicle collection you wish to rent a larger car or rent for a longer period, you may do so, subject to availability, on payment of additional charges. Such charges will be quoted in the currency of the renting country and may be at a higher rate than those previously quoted.

    CANCELLATIONS

    1. Hertz will allow customers to cancel a prepaid reservation:
    a. online by the 'Modify/Cancel' reservation page
    b. by calling the Internet Helpdesk

    2. A full refund of the prepaid reservation will be made:
    a. If the cancellation is made within 7 days of the original booking time;
    b. Less an administrative fee of GBP 30 / EUR 45 / CHF 65 if the cancellation is made after 7 days of the original booking time.

    3. Refunds will be made to the credit card that the original booking was made on.

    NO SHOWS/LOST RENTALS


    1. If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on the Pick Up Date, or if you fail to comply with the pick up terms (see above), we reserve the right to make a No Show/Lost Rental Charge of GBP 70 / EUR 95 / CHF 140, which recovers our administration costs and compensates us for our inability to rent the vehicle when it was reserved for your use.

    2. We will refund your prepayment, less the No Show/Lost Rental Charge, if you write to us within 90 days of the Pick Up Date at Hertz Prepaid Accounting Department, Hertz Europe Service Center, Swords Business Park, Swords, Co. Dublin, Ireland requesting repayment and enclosing a copy of this Reservation Confirmation.

    EARLY RETURN

    Please note that we are unable to give a refund if you return the vehicle early.

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